Salon and Spa Policies
Cancellation Policy: We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your appointment. We kindly ask that you give us 24 hours notice if you cancel your appointment. If 24 hours notice is not given, you will be charged 50% of your service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service. Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others. Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 15 minutes late.
Prices Subject to Change without Notice: In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary. We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. Our service providers will go over your services and define any changes to pricing if any are needed.
Service Refund Policy: The employees of Elements Salon and Wellness Spa pride themselves on providing you with exceptional service and quality customer care. All of our stylists, nail technicians, massage therapists, aestheticians and support staff are professional, educated and experienced and will provide you with the best salon and spa care service possible.
Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, home box color or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.
We do not issue refunds on services, however, we will happily make adjustments to the original service. Should you have any questions or concerns about the service you have received, please notify a salon manager within three days of your service. If you are not satisfied with the work performed, we require that you return to Elements Salon and Wellness Spa so that your area of concern can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the professional who performed the initial service, adjustments are made available to you at no cost only within one week of the initial service. There will be a charge for any additional services that were not included in the original appointment. Altering the original service by another professional or yourself will null and void any adjustments.
Merchandise Refund Policy Unopened merchandise may be exchanged within 7 days of purchase; with a receipt; or for store credit.
For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. We also ask that you wear a robe for protection of your clothing.
Staff Selection/Changes: If you feel you would be more comfortable or better served by another staff member please let us know. Remember we work as a team and it is our mission to provide you with the best service.
Gratuities: In appreciation of outstanding service, gratuities may be given at your discretion.
Payments: We accept Cash, Visa, MasterCard, Discover and American Express. We do not accept checks. We also accept Spa Finder, Spa Wish and Spa Week.
Gift Certificates: Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon. Gratuities cannot be included. See Gift Certificate Terms and Conditions